Help Center

FAQ

General

Where are you based?

I want to contact you. How can I get to you?

I emailed customer service, how long will it take them to respond?

Will you restock sold out items?

Shipping

How do I track my order?

Which countries do you guys ship to?

How much does shipping cost?

Shipping times?

Can I have my parcel shipped to a business adress?

Returns & Refunds

What is your returns policy?

Can I exchange an item?

How do I return something to you?

What's your return adress?

I've cancelled my order, when will my money be available again?

Order Issues

Can I cancel or change my order?

I've receieved a faulty item, what should i do?

I've received an incorrect item, what do i do?

I am missing an item in my received order. What now?

Product & Stock

Can I get a price adjustment on an item I’ve already purchased?

Where can I find your size guide?

Will you restock sold items?